Nazara FAQs
Welcome to the Nazara FAQs page! Here you will find answers to the most common questions about our products and services. If you need further assistance, please feel free to contact us at info@nazara@gmail.com.
General Questions
Q: What products does Nazara offer?
A: Nazara specializes in high-quality sunglasses and eyeglasses for men, women, and kids.
Q: Do you have physical stores?
A: Currently, Nazara operates exclusively online. This allows us to offer a wide selection of products and convenient shopping from the comfort of your home.
Ordering and Payment
Q: How do I place an order?
A: To place an order, simply browse our collections, select the products you like, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) for all orders. You can pay in cash when your order is delivered.
Shipping and Delivery
Q: Where do you ship to?
A: We currently ship throughout Lebanon.
Q: What are your delivery times?
A: Delivery times are as follows:
- Beirut: 1-3 business days
- Outside Beirut: 3-5 business days
Q: How much does shipping cost?
A: Shipping charges are calculated based on your location and the weight of your package. The exact shipping fee will be displayed at checkout.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with your tracking information. You can use this information to track your package online.
Returns and Exchanges
Q: What is your return policy?
A: If you are not satisfied with the product upon delivery, you have the option to return it immediately to the delivery person. Please note that returns are only accepted at the time of delivery, and you will still be charged for the delivery fee.
Q: How do I return a product at the time of delivery?
A: Simply inform the delivery person that you wish to return the product, ensure it is in its original condition, unused, and with all original packaging and tags intact, and hand it back to the delivery person.
Product Information
Q: How can I find the right size for my eyeglasses or sunglasses?
A: Each product page includes detailed sizing information. If you need further assistance, please contact our customer support team at info@nazara@gmail.com.
Q: Are your sunglasses and eyeglasses suitable for kids?
A: Yes, we offer a variety of styles specifically designed for kids. Please check the product descriptions for age recommendations and sizing.
Q: Do you offer prescription lenses?
A: Currently, we do not offer prescription lenses. Our eyeglasses are designed for fashion and non-prescription use.
Customer Support
Q: How can I contact customer support?
A: For any questions or concerns, please contact our customer support team at info@nazara@gmail.com. We are here to help!
